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arno.gerber arno.gerber

1 reviews | Active since May 2017

30 May 2017, 15:36

Discovery Health - How can we ***** you!!!!!!

<p>Discovery Health - How can we ***** you!!!!!! This must be Discovery's Slogan. I have been a member for 16 years my Child dependant from 2011 and my wife from Feb 2017 this year her waiting period is over after 3 months she went to hospital for acute pancreatitis which was diagnosed by her house Dr. and the Surgeon. They declined the hospital cover, because my wife drank a Dopaquel here and there last year, because she couldn't sleep and she drinks a tablet that helps for stomach ulcers. So if you have here and there a sleepless night please let Discovery know about it. To get back to the stomach ulcer. She was diagnosed in 2003 with one. And since 2003 never again. This I didn’t know, because I didn’t know her in 2003. So when I did the application I didn’t put it in, because i didn’t know about it. She never complained about any stomach ulcer to me. The last scan last year April showed her pancreas as normal. So I used that form to fill in my wifes form as well as all the details when she was hospitalised for her stroke. My wife was admitted, because of her pancreas but apparently I didn't disclose everything on the forms. Like the stomach ulcers, Dopaquel and tablets she uses that got nothing to do for what she was admitted and diagnosed for. I disclosed the relevant stuff like the stroke she had last year and her epilepsy. For that there was a waiting period t, which I totally understand. But to not pay out for something acute and then find any reasons not to pay. That is shocking. They decide the outcome of the claim without consulting the House Dr. or Surgeon. And the house Dr. did send in a form saying its acute pancreatitis. Well my wife is also a Dr. and I’m sure she will make sure each and every of her patients know about her experience with discovery. This is also the end of my relationship with Discovery so kiss goodbye the R5600 per month payment and they will not get a cent out of me ever. I will discourage any one not to ever join Discovery they are the worst company I ever dealt with. </p> <p> </p> <p> </p>

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Replies (3)
Discovery Health
Discovery Health's reply31 May 2017, 08:31
Official

Dear arno-gerber

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply01 Jun 2017, 11:47
Official

Dear arno-gerber

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

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arno.gerber arno.gerber's update01 Jun 2017, 11:55
Reviewer Update

The Servicing Team is just as useless as the rest of the company. I don't know why they bother to call. We know how you feel Mr. Gerber no you don't. You rejected my claim with your BS! So you do not know how I feel. I'm just simply leaving you thats all.