Discovery Health Hospital Claim Nightmare

My daughter was admitted to Hospital on 16 July this year as an emergency. I followed the Pre-Approval process and was given the Authorization number. A number of the bills were settled by Discovery Health without question (xrays, bloods, ENT). However I am left with the 2 largest bills remaining as outstanding - The Admitting & Treating Doctor's Bill and the Full Hospital Bill. I was told the Admitting Dr needed to fill in a PMA (Personal Medical Assessment) Form. I made multiple follow-ups (yes I have a truck load of Reference Numbers) and the Dr never received the form from Discovery. Eventually I asked Discovery to send the form to me to try and resolve. Guess what it took a further 4 phonecalls (with references) before I eventually received the form and forwarded it on to the Dr - so I an well believe the Dr never received the form! The Dr duly filled in and submitted the PMA it on 27/09 - Discovery acknowledges this as they have paid the claim to the Dr for filling in this form!!! There is still no resolution on this even after me having phoned in twice to follow-up and escalate, and having laid a complaint. I was told it takes 3-5 days to process but it is still in "Finalization" state even after my escalation. When you have paid for your child to be on Discovery for close on 18 years and this is their first ever hospital admission - I shudder to think the amount I have paid Discovery Health over the years only to receive this dispicable service. Yes my daughter has an exclusion for a Pre-Exisiting Psychological condition, but how this could possibly be at all relevant when the child collapsed unable to breathe when participating at a Sports Day, was transported to hospital by ambulance as a result, and in hospital she was diagnosed with a viral infection, only Discovery can tell. I am so angry and disillusioned with this medical aid and their shoddy service, and the fact that they just never follow up on anything.