DT
Dianne Trepp-Coombes

1 reviews | Active since May 2012

22 Jun 2016, 09:10

Discovery Health - Hospital Authorisation outstanding 3 days later

<p>Surgeon requested admission of my daughter to Pretoria East Hospital Monday 20/6/2016. Discovery will not give authorisation, still pending the approval from their assessors. 3 days later still no authorisation not even a phone call. In other words if you are in an accident Discovery will not allow you to be admitted. You have more chance of dying than getting into a hospital. This is absolutely disgusting and unacceptable. You pay the premiums one does and when you need help they dont give a **** about you. I have been calling all day Monday, Tuesday and today. Still no answers. This is bull****.</p>

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Replies (3)
Discovery Health
Discovery Health's reply22 Jun 2016, 09:20
Official

Hi Ditrepp

We apologise for the frustration this has caused. We will contact you to resolve the matter as soon as we can.

Regards
Discovery Health Servicing Team

DT
Dianne Trepp-Coombes's update22 Jun 2016, 09:21
Reviewer Update

lol seriously, this is what i have been told for 3 days!

Discovery Health
Discovery Health's reply24 Jun 2016, 14:07
Official

Dear Ditrepp

Thank you for speaking to me. As discussed, once we receive the required information we will review your request. I have emailed you directly, please contact me if you require further assistance.

Regards
Sirgree