Discovery health horror affairs- claim to refund

My medical aid , membership number ***, ref number *** was withdrawn after I resigned from my previous company. I have R2200 in my MSA, I sent all the documentation they need to refund me my money asap as I need the money for my varsity feed. Since October 20th until today the 9th December, discovery health has not refunded me. They making excuses and they don't even call me to update me of the status of my application, I had to call them today and ask, only to be told that the reason my claim wasn't processed is because \ I didn't state that I will be liable for any claims that may come after they have refunded me. I mean the whole of November waiting for them to call me they kept quite