Discovery Health Hidden waiting period even from another medical aid

March 2022 we decided to move to Discovery Health being motivated by Vitality benefits and other offers from the Discovery Group. A quote was requested and after evaluating we considered it with the family and we accepted the quote. A notice was given to our current medical aid with is a month notice so we could move seamless to discovery after the month notice. Discovery then requested Medical Certificate from current medical aid to prove that we are indeed having one and they were provided with it.

Fast forward to June. My daughter got hurt while playing and we took her to the Doctor for stitching. A claim was sent to Discovery and it was rejected saying we are in a waiting period as that is a planned visit. We called to seek clarity how is being in a accident going to see a Dr a planned visit and run around answers were provided.

Even a claim was put forward we were told even if you are from a medical aid there is a waiting period irrespective. It was first time of hearing of such important information as we would have never opted for such nonsense. We then asked for such documentation or recording where we accepted such conditions. Again until today we are still awaiting for that information and Doctor's bill are pilling up as my daughter still need to go for subsequent visit for dressing the wound and all.

Discovery health is playing **** trick is no longer the same and we are very disappointed and regret moving back to them as we were not going to be frustrated with such drama. We need this attend to as a matter of urgency.

I am putting it out here so others can be aware of the **** and tricks Discovery Health is playing