DISCOVERY HEALTH HAVE TROUBLE - THEIR INCOMPETENCE CONTINUES!!!

I have tried to add my daughter to my medical aid and have never in my life been been pushed from pillar to post so much!!!! I did the application online, then had to call in again to check status. Then had to call again, only to be told something different and that the online application needed to be completed in hard copy and sent through. THIS IS ACTUALLY JUST A TRANSFER FROM ONE EXISTING DISCOVERY HEALTH PLAN TO MINE...They could not get a membership certificate on their side to confirm the date she was withdrawn from the one and I had to again call back. When I stated my unhappiness, I was told they need a reference number for the online application which I had. They then said that I needed to do a hard copy application. I asked to have the matter escalated and the agent did not want me to escalate the matter to her supervisor. She has now put me on "hold" for about an hour...she's probably hoped I would not hold on long enough. I am so sick and tired of their call centre agents' incompetence --- Discovery, GET A GRIP ON HOW YOU ARE LOSING BUSINESS BECAUSE OF YOUR AGENTS STILL WORKING FROM HOME!!!!!!!