RN
Ronald N

1 reviews | Active since Sept 2012

04 Feb 2022, 11:21

Discovery Health has the worst FA, process and staff

I am still waiting for my claim to be paid that I submitted on Tuesday, so it has been more than 3 days. It does not take more than 3 days to pay into someone's account. I have had two financial advisers that are just useless. One couldn't keep an appointment and the other has no sense of urgency and drive. This is totally unacceptable for reputable company like Discovery to be dragging its feet. I Adrian's values when he founded the company was not based on this. Please treat this as a matter of urgency. I just got off the phone with a lady from the claims department she claims that they have not received my claim., but an email was sent to the claims department. We got cut off she didn't even bother to call me back.

0
Replies (3)
Discovery Health
Discovery Health's reply04 Feb 2022, 12:25
Official
Dear Ronald N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

RN
Ronald N's update04 Feb 2022, 12:47
Reviewer Update
I have been ignored on the following distribution emails Claims • ***
Info_Health • ***
DHMS_REPORTING • ***
Discovery Health
Discovery Health's reply07 Feb 2022, 11:26
Official
Dear Ronald N

We responded to your query.

Regards 
Discovery Health Servicing Team