Discovery Health has no care or interest in their KeyCare members.

Discovery annually conducts a review of membership fees/premiums. In July 2021, the same was done. They requested people to submit their financial statements to assert that they in the right band of premiums. I duly did so and wow I was only made to submit statements for my business as well as my personal statements. I was then required to complete 2 affidavits explaining any income detected on my statements. No one even bothered to identify which items on the statements were of interest and required explaining. all you get is an automated email requiring more affidavits.

Discovery has no care for lower income members. They were not even prepared to explain which items must be accounted for in the affidavit. I have subsequently cancelled my membership and Discovery couldn't care less. worst part I have been with discovery for over 3 years not even to mention my insure membership I had with them previously.

The government needs to start holding to account corporates such as Discovery who have little to no interest in accommodating the majority of our SA population who are largely low to no income households.