MV
Miranda V

1 reviews | Active since Dec 2016

13 Dec 2016, 16:00

Discovery health handed me over

<p>ive called attorneys and discovery both of whom cant giv me any information except that i owe X amount. What about my payments? I dont know. What about my payment arrangement? I dont know. Tried the credit control dept too long on hold. After making payment arrangements and paying 700 on 30 September 2016. Now i received an sms saying ive been handed over for itc administration. No previous notification or mention of payment arrangements. They cant call me or use my number but their attorneys know how to send you sms' so excited with a nice 500 additional fee you have to pay to settle account. Dont ever sign up to this medical aid that will tarnish your credit name and your ability to find a job at the first opportunity. </p>

0
Replies (5)
Discovery Health
Discovery Health's reply14 Dec 2016, 07:02
Official

Dear MirandaV

We saw your comment and understand your frustration.

We are investigating your query and we will contact you shortly.

Regards
Discovery Health Servicing Team

MV
Miranda V's update20 Dec 2016, 14:07
Reviewer Update

It would be so great if attorneys could stop calling me. Especially when they know absolutely nothing about payments made or PAYMENT ARRANGEMENTS PREVIOUSLY MADE. When you tell them im waiting for contact from discovery because you guys are calling me blind, they want to go into a 10 minute rant about how they not calling me blind???? I will be lodging a complaint with the council for medical schemes at this disgusting unfair unwarranted debt collection process.

Discovery Health
Discovery Health's reply18 Jan 2017, 16:13
Official

Dear MirandaV

We have tried several times to contact you on the number we have on system for you but could not reach you.

Please check your emails for feedback from us regarding your query.

Regards
Discovery Health Servicing Team

MV
Miranda V's update01 Mar 2017, 22:20
Reviewer Update

This matter has since been resolved. Thank you to Kea Leso. I still feel the process regarding the attorneys was unnecessary and very annoying.

Discovery Health
Discovery Health's reply02 Mar 2017, 09:42
Official

Dear MirandaV

Thank you for taking the time to post this comment.

Regards
Discovery Health Servicing Team