DISCOVERY HEALTH GREEDY & DISSATISFACTORY SERVICE

Discovery Health is utterly greedy and your customer service is appauling. To put things into perspective,I fall under my husbands Medical aid which is the KeyCare option which Costs about R3800 for my husband, myself and our 2 boys (4 members). My husband has been unemployed since 2020 but recieves rental income from 2 apartments that he owns which are still under a bond and he recieves a monthly allowance from his brother for work that he does temporarily. In February our account went into arreas because Discovery made the decision that there were enough funds going into my husband's account in order to place us on the highest plan, a premium R7100.00 that we would now need to pay. This is obviously is something that we couldn't afford and have not been able to pay. My husband has tried to rectify with Discovery whom have asked him to sign affidavit forms and submit along with income declarations, all of which has taken up time and fuel however they were still not able to help. My husband has now opted to sign up with a completely different medical aid. I however just found out that I'm expecting and have asked my broker to please help in getting onto my own medical aid with Discovery. Bear in mind I have been a client of Discovery Health for the past 8 years. I was informed that my name is still linked to my husbands profile and he would need to call the client center in order to withdraw me from the lapsed medical aid in order for my own application to go through for my own cover. When speaking to the consultant on the phone they advised that they will not be able to withdraw me as a dependent from my husbands profile unless we pay the amount of R7100.00 for February and March which would be R14 200.00, now I would understand that I would need to pay this amount if i was still covered for these 2 months, but I was not, all my doctors appointments had to be paid In cash because of this whole mess. I refuse to pay R14 200 just so that I can be withdrawn in order to go back onto the same medical aid. THIS DOES NOT MAKE SENSE TO ME ALL DISCOVERY WHERE IS YOUR COMMON SENSE MAN. UTTERLY GREEDY FOR MONEY WHEN YOU HAVENT EVEN COVERED ME FOR THOSE MONTHS. I demand that this be rectified immediately before taking this up even further.