Discovery Health - Frustrating Experience

I have been trying to register my husband and daughter on the medical aid for the last 2 weeks. Discovery team has been inefficient and return daily with repeated queries and errors. They app**** a late joiner penalty even though they have the previous membership and they have the membership certificate as evidence. I resolved this with them on Friday and today I am faced with the same query. There is endless capturing errors, nobody thinks beyond their nose. This application is urgent as I withdrew my husband and daughter from the current fund as of the 30 April 2026 therefore they need to be covered without a break in their cover. On Friday I had to submit a new application for my daughter as she could not be loaded as a dependent on my husband's membership now that application could not move forward as the consultant did not remove my daughter. Completed that process now the underwriters advised we must submit a new application for my husband as they cannot remove my daughter. It's a circus and has been the most frustrating experience.