NS
Nadine S

1 reviews | Active since Jan 2025

07 Jan 2025, 11:19

DISCOVERY HEALTH FLEXICARE

After going back and fourth with the consultant and CLEARLY asking him certain information on the cover and only after the application went through what ever he mentioned will cover us is actually not covering us per event rather per annum I've immediately requested to cancel the membership only for the consultant to tell me he cannot do it I'll have to contact flexicare myself which I've done and only been receiving emails saying they'll contact me after 24hours it's been 2 days now!! I don't understand how the consultant I was busy with cannot be of any assistance regarding cancelation, it's truly pathetic service! Think twice about taking this cover and definitely READ the policy yourself because they'll are trained to tell you what you want to hear and surprise you once you've taken the policy!

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Replies (2)
Discovery Health
Discovery Health's reply07 Jan 2025, 12:18
Official
Dear Nadine S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply10 Jan 2025, 09:59
Official
Dear Nadine S

We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team