GT
Gertrude T

1 reviews | Active since Mar 2009

05 Oct 2016, 12:38

discovery health false information

<p>i phoned discovery health last week to check if they can refer me to a doctor i can use for my HIV screening , i was given a list of doctors around my area,. i told the call center consultant that i need a specialsit ( physician) . he told me that i am allowed 4 GP visits per year which i was not aware of since i joined discovery in 2008 ,. . i then wen t o see a GP ,. to my surprise i received an email form discoverty showing that the il was not settled . in other words didcoery is saying that i should travel all the way to JHB form limpopo to see a specialist cause they cant pay my GP for my HIV screening . how is this working for me if i cant get the service am paying for?does it mean that discovery dont care about our conditions? all they care about is deducting money form us each month?</p>

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Replies (2)
Discovery Health
Discovery Health's reply05 Oct 2016, 15:09
Official

Dear su***xx

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply13 Oct 2016, 09:31
Official

Dear su***xx

We have been in touch to answer your comments please contact us should you have any further queries.

Regards
Heelan