DISCOVERY HEALTH FALSE ADVERTISING

I am extremely disappointed with Discovery Health. In October my husband received a marketing call and was offered a vitality special which would be free for the first three months. Meaning first premium would be in December. My husband agreed but when our medical aid premium went off in October the vitality premium was included. He called to enquire and was told it was a mistake and it would be refunded. It was indeed refunded however the following month the medical aid premium went off and the vitality premium was added again in November AND the refunded amount from October was also taken back!!! Finally I advised him to just cancel vitality however even that is an issue. For the last three months we have been having the same conversation with discovery the money being refunded then being debited double every time! When my husband informed Discovery that he cannot pay the premium until this issue has been sorted, as we are still waiting on the last refund. They advised him that our medical aid will be suspended for the month of January. IT IS NOT OUR FAULT. This is a result of Discovery’s FALSE ADVERTISING and POOR CUSTOMER SERVICE! What kind of ridiculousness is this? A customer calling every month to explain one in the same thing with no resolution.