LD
Lucille D

1 reviews | Active since Apr 2021

16 Apr 2021, 10:05

Discovery Health Failure to its members!!!

So disappointed and disgusted in Discovery treatment regarding my dad’s condition. My dad is 76 years old was hospitalized on the 19 th of March because of malnutrition. After lying in the hospital bed for 4 weeks, he can’t walk, can’t feed himself, can’t bath himself, in nappies , frustrated and confused....AND Discovery decides he MUST leave hospital, AND they also won’t cover any sort of aftercare to get him back on his feet!!!! And the reason for all this is because they excluded him for alcohol abuse?!!??? SHAME ON YOU DISCOVER HEALTH!!! This is why we have medical aids!!The fact that he is old ,and completely incapable of doing anything for himself has got nothing to do with alcohol abuse! What are we as a family suppose to do now??? Even his Doctor’s word is not enough motivation for you!!!We are greatly dismayed and horrified by your disregard for your loyal members that need you support!!!

0
Replies (3)
Discovery Health
Discovery Health's reply16 Apr 2021, 10:35
Official
Dear Lucille D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply19 Apr 2021, 11:38
Official
Dear Lucille D

We have been in touch with you to answer your comments.
   
Regards 
Discovery Health Servicing Team
LD
Lucille D's update19 Apr 2021, 13:15
Reviewer Update
Yes I spoke to Nuraan on Friday. Wanted to follow up this morning, but not getting a response ????