Discovery Health failed to provide hospital authorization for member Marcel Shaun Moonsamy - Membership Number ***.

Good day,

RE : Discovery Health failed to provide hospital authorization for member Marcel Shaun Moonsamy - Membership Number ***.

I can’t believe that a huge company like Discovery Health would just not want to try and assist me and my individual case / once off case.

My wife and I have being calling the Discovery Call Centre on numerous occasions and we are being pushed from pillar to post.

You guys debit me on time, religiously every month, I have never had an issue with nonpayment and this is the service I am receiving?

So, are you saying that you need my toe septic before you could help me? Your motto is “To make people healthier”, I highly doubt that you are trying this in my case?

I need someone to call me from the medical aid and come up with an alternate solution to at least meet me half way. You are welcome to call the doctor and specialist that I have been treated by for any queries. Doctor R Rugnath on *** (General Practitioner) Dr K Govender on *** (Specialist Surgeon) ***

To date, I have submitted; 1. A full report from the GP I visited 5 times 2. A motivation letter from the specialist surgeon 3. Photo’s of the injury 4. A pus test – swab test – confirming that bacteria was found

If this fails, I will be going to the ombudsman!

Thanks Marcel Shaun Moonsamy