Discovery Health excuses after admitting it was their mistake.

Absolutely disgusted by the way I was left in the lurch, due to mistake which Discovery Health has acknowledged was their agents mistake. I was then placated by them saying they will do a review and when I phoned 3 hours later from the hospital so that they could confirm that indeed something was being done, no one knew of this and absolutely nothing was done to compensate for their mistake except " I apologise for our agent giving you the incorrect payment date". Your claim is denied. They refused to review lifting a 2 and a half month waiting period for someone in ICU after he had his medical aid cancelled and had to reapply because of their incompetence. He was put on another years waiting period and only 2 and a half months to go. Their excuse is he should have renegotiated the waiting period when he reapp****. Thank you Discovery Health for your assistance and compassion when lives are at stake.