Discovery Health Excels on Poor Customer Service

Discovery Health fails to correct an incorrect claim on my medical aid: ********** 30

I paid back R 1685.40 on 28 March 2018 to Discovery Health after they deposited this amount inot our bank account. This was suppose to be credited into my savings after after an incorrect claim by Dr Van Zyl.

I spoke to Shirleen Rathman who informed me that I need to deposit money back to the discovery account. After not getting no help from the call centre, I have been emailing Shirleen who just ignore my emails.

My last call to your call centre was there worst call I have ever had with Discovery Health, I kept on holding forever with no help. The gentleman I spoke was not helpful at all.

Reference number for the incorrect claim is: ********** 30 and; Reference for amount paid is: ********** 909.