Discovery Health - Excellent Customer Service

I had a lapse in my cover for 2 months, when I was able to reinstate my medical I was promised cover and that my chronic cover for my son would be moved over etc. Once everything was confirmed with me I received no further communication. i was later told that I would have to wait an extra 3 months(which was against what was promised in the beginning). I spoke to a lady 2 weeks ago who promised they would move my previous chronic basket over and if that is not possible I will would be contacted. A week later still no feedback and no chronic benefit cover, and my son is due for a specialist visit and needs his chronic medication, I had to contact the call center and was transferred from one department to the next and then I managed to get hold of Naydene Chetty, and all my problems ended right there with her. I could hear the genuine empathy that she had for my situation and she was so willing to assist. She sent me docs to sign and after I returned them she had the chronic benefit reinstated and my son was covered again. Naydene still took the time to call me back just confirm that we can rest easy as the cover was in effect and that we could now get my son's check up down and his chronic meds. Why cant they just clone Naydene Chetty and we won't have any more issues at Discovery? She provided me world-class service and more importantly she genuinely cared for my situation. I will be forever grateful that I was assisted by her she has definitely increased the value of Discovery Health. Many thanks to Naydene Chetty