Discovery Health don't care about YOUR health

If I could give them less than one star, I would. Since 3 July I have been going up and down with Discovery because they are not paying claims related to their day to day extender benefit. I called them, I asked what I needed to do, I did everything they asked and after making 24 calls to them since July, emails to their complaints department (never acknowledged, nor responded to) they tell me they will not pay because the Dischem (which they confirmed is OK to go to) is not in their network. I called them from Dischem on that day, I called them from the Dr on that day. They said it is fine, it will be paid. Now Drs want to hand me over because of their tricks.

I am so disappointed in their level of service. They make no effort to call you call you back and then have the cheek to make me the idiot?

I was jumping through hoops like a circus ****** to please them when I was really sick and not feeling well at all and this is their attitude?

I need to pay and pay and pay and when I need them, they have excuses?