aN
antonia N
1 reviews | Active since Nov 2015
13 Jan 2016, 08:58
Discovery Health don't reply emails promptly!!!!!
Each time I send an email to Discovery health I only get an automated a response,even after a week.The only times I eventually get a response only when i send a \Resending"twice or thrice.<br> <br> Their customer service leaves a lot to be desired and being one of the most recommended medical aid societies they need to invest more into customer care."""
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Discovery Health's replyOfficial
21 Jan 2016, 10:49Hello antoniamargarett,
Thank you for your comment.
Please accept our sincerest apologies for the manner in which your queries have been handled.
We are committed to provide excellent service and want to assure you that this is by no means a reflection of the quality of service we provide to our members. We have addressed this internally and we assure you that every effort will be made in the future, to ensure that such an error does not recur.
Regards
Norman
Thank you for your comment.
Please accept our sincerest apologies for the manner in which your queries have been handled.
We are committed to provide excellent service and want to assure you that this is by no means a reflection of the quality of service we provide to our members. We have addressed this internally and we assure you that every effort will be made in the future, to ensure that such an error does not recur.
Regards
Norman
Discovery Health's reply21 Jan 2016, 10:49
Official
Hello antoniamargarett,
Thank you for your comment.
Please accept our sincerest apologies for the manner in which your queries have been handled.
We are committed to provide excellent service and want to assure you that this is by no means a reflection of the quality of service we provide to our members. We have addressed this internally and we assure you that every effort will be made in the future, to ensure that such an error does not recur.
Regards
Norman
Thank you for your comment.
Please accept our sincerest apologies for the manner in which your queries have been handled.
We are committed to provide excellent service and want to assure you that this is by no means a reflection of the quality of service we provide to our members. We have addressed this internally and we assure you that every effort will be made in the future, to ensure that such an error does not recur.
Regards
Norman