Discovery Health does not take full ownership in resolving an issues.

Discovery Health does not take full ownership in resolving an issue completely. I've been told that the onus is on me to claw back money incorrectly paid to a service provider as opposed to me. Background: During the month of Nov 2020 after struggling for 4 weeks and exhausting all reasonable avenues to get the fund registered in my own private capacity I lodged a complaint on Hello Peter. Discovery was very quick to respond and reversed all the claims that bounced. Thank you Hello Peter, it may appear that you keep things afloat in our beloved Country. However, due diligence was not paid by Discovery, Dischem got reimbursed twice. I paid Dischem as Discovery declined my claims around November 2020 and when they "remedied" the issue they paid Dischem again. I raised a request to get the matter resolved, only to be informed by a Discovery representative that they struggle to claw back and thus passing the accountability to me. I feel Discovery messed up, thus Discovery must clean up.