Discovery Health Does Not Pay for my Son's hospital cost of R 13000

<p>Good Day Everyone,</p> <p> </p> <p>My wife and I are the member of discovery since August 2009 ( almost 8 years). And we wre on comprehensive plan till Jun-2015 and we change it to Core Classic since then.</p> <p> </p> <p>So far we paid R 450,000 to this company and please take attention to our experience with them.</p> <p>We had new born baby during September-2016 and we never used their program for baby delivery because that happened in our country which we have our own public insurance.</p> <p> </p> <p>After we arrived from overseas I checked the website and found the form to add the dependants to my membership for discovery health. I filled the form and I sent to them in Nov-16. After 4 weeks no body came back to me and I called them more than 5 times and eventually they told me the form on their website is not the updated one and I should fill the another form. I went for December break to overseas and when I came back I filled another form and send to them and again same answer received. After 2 times sending wrong form to me I received the correct form and send the filled form to them on 27-Mar-17 and I received an SMS which stated the membership for my son has been approved and activated from 01-Mar-17.</p> <p>On same day my wife went to doctor for my son and the doctor gave an advise to admit my son to hospital and he ask if we have medical aid which we confirm based on sms we received earlier.</p> <p>My son was at hospital for 4 nights with cost of 13500 ZAR and after 3 weeks I have received an e-mail/phone call from discovery which they won't pay for hospital cost as they picked up the disclosure!!</p> <p> </p> <p>As I explained I sent the first form for registration in Nov-16 and because their website was not updated and also delay in their reply this registration only finalised in Mar-17.</p> <p> </p> <p>I paid for almost 8 years to discovery and I never had hospital problem and now I can see when it has happened there is no support from them. I am sorry that I had this experience after paying for 8 years to discovery but please be aware of this situation and make wise decision when you want to register.</p> <p> </p> <p>Also, the quality of their services dropped dramatically and when you call their office and want to speak with consultant you should wait for almost 10 mins which was not like this previously.</p> <p> </p> <p>Regards</p> <p> </p>