Discovery Health does not care about you as a person! Just lining their pockets.

I am so upset. I have been on medical aid uninterrupted for the last 15 years, of which some were with Discovery and the balance with Momentum. Irrespective I have always been a responsible adult and ensured I had medical aid, and even when times were tough I ensured I paid my premium without fail. We recently joined Discovery and were told we have to be on a 3 month waiting period, and we have to pay FULL benefits in this time but you only have access to PMB. I was upset by this news because I feel like I am being punished when we are contributing R33000 to the medical aid in that time anyway. Unfortunately, towards the end of the first month, I had stomach pain, saw the doctor, she put me on tablets and it did not work. She then told me to go straight to the hospital she will call on the on-call doctor and I must go straight to him to be admitted. We waited for almost 2 hours for the authorisation number and it came through approved. The medical aid sent the authorisation number via SMS to me. I then needed a minor procedure, they also approved it. Only to leave hospital and see the EMAILED my work emailed and said they reviewed it and its actually declined. Could you not pick up the phone and call me or my husband?? what about the SMS? the one you declined after I was already discharged after you approved it? He still paid a R1000 co-payment. I now have all these people knocking on my door for payment and its over R30000.... and when we called yesterday we were told "oops sorry, it was a system error". How can you do that? Sorry doesn't pay the bills. If you declined it while we were sitting waiting we would not have gone in knowing we would have to pay it all back. and again, WHY ARE YOU PUNISHING ME?? When I have always made sure I had medical aid. I still have that pain by the way, and there is nothing else I can do because I have no access to medical aid. I wish we never chose to move to you! and now I cannot join Momentum again, because I will need to pay them Jan's membership as well and that I cannot afford after paying you R11000 already and didn't even benefit from it AT ALL!!!!! Stay away from Discovery Health. Truly the worst medical aid I have ever been on. All I wanted was to have access to better health services for me and my family in the sense of savings and that's the only reason I moved over.