DISCOVERY HEALTH DOES NOT CARE ABOUT THE LIVES OF IT'S MEMBERS

DISCOVERY HEALTH DOES NOT CARE ABOUT THE LIVES OF IT'S MEMBERS.

My sister Doreen Shalati Magasane is a member of Discovery Health under Classic Saver.

Yesterday she had breathing problems and went to consult a doctor in Boksburg. Upon examination, the doctor referred her to the hospital and she was collected by an ambulance and sent to Glynwood hospital. She was admitted in Glynwood and sent to the ward. A few tests were done by the hospital.

After a while she was told by a DISCOVERY consultant that she cannot be on the hospital bed because she did not come through the hospital's casualty. The consultant told my sister that she needs to pay over R100 000 upfront to be able to sleep there. At that point I arrived at the hospital and I got told that her savings are depleted and she will have to pay about R4 000 cash if she has to go back to casualty. At that point my sister decided that I must take her home because she would neither afford the R100 000 nor the R4 000. I then took my sister to her appartment. Today in the morning when I got to my sister's appartment I found her at a point of almost fainting. I took her back to the doctor, she was unable to do anything, it was difficult even to walk. When we got to the doctor we found that he had already received the results from the hospital and it was confirmed that her blood thickness was high and as an ex patient of DVT she is possibly having clots in her blood. The doctor called the hospital and we went back there and went through casualty where we paid R850. My sister collapsed in the bathroom as she was taken to for scans. She was later admitted in high care and that's where she is right now. It has been confirmed that she has blood clots in her lungs and one was already travelling to the heart.

My question to Discovery is, if my sister had died in the night were they going to take responsibility for that? Why did my sister have to know only at the hospital that her savings are depleted? Why are there no options given to members before they are thrown to the streets to go and die there?

I almost lost my sister while Discovery is busy collecting premiums from it's members promising them good healthcare, which is just an absolute lie.