Discovery Health does it again!!!

<p>On 25 May I contacted the Discovery Health call centre to remove my son from my medical aid membership as he relocated overseas. The agent told me that I need to send an email to ********** requesting that my son be removed from my scheme – she said I must attach evidence regarding the matter so that I can be exempted from the 30 day waiting period and avoid additional costs. I sent the email on Friday 26 May at 7am and to date did not receive a single response!!! I’ve sent NUMEROUS (about 60) follow-up emails and still NOTHING!! I am still waiting... but boy-o-boy, when you owe them money they are VERY QUICK to respond... Today my medical contribution went off against my account... this could have been avoided if they responded to my emails... this is just TOTALLY unacceptable. This is not the first time I've experienced bad service from them and even asked them in my orignal email not to repeat their bad habits this time around... and guess what... DISCOVERY HEALTH DID IT AGAIN!!!</p>