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mabel M
1 reviews | Active since Aug 2019
01 Aug 2019, 12:25
Discovery Health , Doctor payment
I have been with Discovery for long, I am very disappointed with my Husband refund (operation) backdating to 25Jan2019), they claim they have deposited to my Standard Bank account closed account since Febr2018, and now they tell me I cannot reverse the reverse funds from Standard Bank, it is 30 days late fro who I am not sure. I have been following with them since the 28th January,send to pillar to post.
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Replies (3)0
Replies (3)
Discovery Health's replyOfficial
02 Aug 2019, 13:23Dear mabel mazibuko
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply02 Aug 2019, 13:23
Official
Dear mabel mazibuko
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
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mabel M's updateReviewer Update
05 Aug 2019, 16:10Dear Peter, Discovery is still giving me the same feedback that payment was done to closed account by EFT and the funds were never received by Discovery, why dont
they make follow-up with standard bank advising standard bank that the funds were never received by their customer. i have been following this since 26 January and now they tell me that its late for them to claim funds back because is over 30 days?
they make follow-up with standard bank advising standard bank that the funds were never received by their customer. i have been following this since 26 January and now they tell me that its late for them to claim funds back because is over 30 days?
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mabel M's update05 Aug 2019, 16:10
Reviewer Update
Dear Peter, Discovery is still giving me the same feedback that payment was done to closed account by EFT and the funds were never received by Discovery, why dont
they make follow-up with standard bank advising standard bank that the funds were never received by their customer. i have been following this since 26 January and now they tell me that its late for them to claim funds back because is over 30 days?
they make follow-up with standard bank advising standard bank that the funds were never received by their customer. i have been following this since 26 January and now they tell me that its late for them to claim funds back because is over 30 days?
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mabel M's updateReviewer Update
23 Aug 2019, 09:37Dear Peter,
shoooo! I am not winning with discovery , after i send all communication i received from Standard Bank, this is the feedback i received from Dayne, who was willing to help "
shoooo! I am not winning with discovery , after i send all communication i received from Standard Bank, this is the feedback i received from Dayne, who was willing to help "
"Dear Mabel
I received feedback from our Manager in the Finance department.
Please can you send me a bank statement as proof that the funds were credited to your Standard bank account. Please note that this is a request from their side."
Thank you
Kind regards
Dayne Meyer
Escalated Client Relationship Manager
Essential Customer Services
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mabel M's update23 Aug 2019, 09:37
Reviewer Update
Dear Peter,
shoooo! I am not winning with discovery , after i send all communication i received from Standard Bank, this is the feedback i received from Dayne, who was willing to help "
shoooo! I am not winning with discovery , after i send all communication i received from Standard Bank, this is the feedback i received from Dayne, who was willing to help "
"Dear Mabel
I received feedback from our Manager in the Finance department.
Please can you send me a bank statement as proof that the funds were credited to your Standard bank account. Please note that this is a request from their side."
Thank you
Kind regards
Dayne Meyer
Escalated Client Relationship Manager
Essential Customer Services