Discovery Health: Dissapointing for what is supposed to be a Premium Service

I was in emergency services for a injury sustained on a Saturday and needed an operation

Because of Discovery not having any personnel available for Authorizations I could not be admitted as Discover automatic pre authorizations required more clinical information (which could be provided as I was in Emergencies with the Doctor)

I had to pay for the emergency visit and go home to spend my weekend with a broken finger

I had to then phone discovery on a weekday to find out what is going on just to find out that its been approved now there were personnel there to put the authorization through

I had to make a new appointment to get the Authorization codes for my operation from the doctor and pay for that as well. then my operation that was supposed to happen on Saturday was scheduled for Friday the flowing week.

Discovery has now waisted my time, money and in the process caused my a lot of inconvenience

Then I got a hold of a manager at Discovery health and explained that this situation could have been avoided if they had personnel on call for a situation like this

Their response was simply we adhere to the MINUM requirements as set out my their governing body and the laws they are bond by.

Disappointed in what is supposed to be a premium service