AW
Angela W

1 reviews | Active since Nov 2014

10 May 2018, 09:37

Discovery Health - Dishonest and Misinformation - have a loop hole for everything - Do not sign up with Discovery

Classic Smart Plan. Discovery Health is full of misinformation. I moved to the smart classic plan, on the basis that Medicross and intercare are covered in the plan, i searched for medicross and intercare as well as my dr, who is at medicross. They, according to the website, are covered by the medical aid for GP visits. To my shock and horror, after consultation with my GP at Medicross, they are actually not covered. Beware, Before signing up with Discovery read everything, hover on every word on their website, apparently it is my error for not hovering over my GP's name, even though is states clearly "Full network cover", if i had hovered over his name i would have got the little pop up saying " We have a payment arrangement with this Healthcare Professional, which means that they have agreed to charge at the Discovery Health Rate for your Vitality Health Check".

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Replies (3)
Discovery Health
Discovery Health's reply10 May 2018, 10:01
Official

Dear AWhite82

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

AW
Angela W's update10 May 2018, 10:22
Reviewer Update
Well that doesn't help me now, I spent 20 mins on the phone going through voice prompts, when all i wanted was a human to speak to, I looked and sounded like a complete fool! I have to pay what i could for the consultation, and i couldn't get the meds that were prescribed to me and my child because discovery health is dishonest and will find any loop hole not to pay
Discovery Health
Discovery Health's reply14 May 2018, 14:18
Official

Dear AWhite82

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team