DISCOVERY HEALTH - DISGUSTING & SHAMEFUL BEHAVIOUR

I took my 80 year old mother-in-law to see my physiothe****** after she had a fall and broke her hand. She has more than enough money in her Discovery Savings to cover a multitude of physiothe****** appointments. However, for her first two visits, they did not pay a line item per claim, stating that she had used up her allocated amount of a specific procedure. These were her first two appointments with any physiothe****** this year, and she has enough money in her Savings. Her second two claims were completely rejected claiming the practice number was invalid. The practice number on her statements was exactly the same as the one on my statements as I use the same physio. I have been fully reimbursed for my appointments. The call center will not allow either myself or her son to query this on her behalf. She struggles to communicate in English. If denying old and defenseless individuals by refusing to reimburse them the money that their members have to spend for necessary medical interventions (which they are entitled to claim the full amount for) is Discovery's way of treating its members, they ought to be ashamed of themselves. This is disgusting and shameful.