DISCOVERY HEALTH DISGUSTING SERVICE

RE: Discovery membership no. *** On Tuesday 3 January 2023 I contacted Discovery Health to enquire about a claim for dental work to be done and to find out how much funds i had available for my procedure. I was informed that my membership had been suspended due to my premium being returned from my bank, however i was NEVER informed via sms nor via email of this happening. It was returned to the bank on the 5 December and was NEVER notified in writing of this matter. The amount had gone off my account but never "returned". I was also informed that i was going to be debited twice for the month of January 2023. I was told that an sms and an email was sent to me notifiying me of the returned debit so i asked what email they sent it to because i never received anything. Discovery health had the incorrect email address and they spelt my surname incorrectly even though i have been a member of Discovery health for over two years, all contact details i provided on my application form they received and yet funny enough they had my correct bank details but cant spell my name or email or even have correct contact details right. Every month i pay a premium of R3105, which Discovery health happily take off my account but when it comes to me wanting a service they supposed to provide, "No sorry - we cant help you but we'll take your money anyway. ABSOLUTELY ****ING DISGUSTING MEDICAL AID - ****ING USELESS!!!!