Discovery Health - Discriminating Pensioners!

I am Mario Carboniero, a Discovery Health member for over 13 years now, I am the main member of a family of 4. My father, a 70 years old pensioner, is also a Discovery health member with his own plan. At the end of 2023 his monthly fee was increased from ZAR2100 to ZAR 5600 with absolutely no reason. Once I called their Call Centre to query the reason for the increase, the answer was because he can afford it. I have asked if comms were sent to him and the response was yes, then I asked where the comms was sent and the Operator responded saying "I am not sure because we don't have an email address on file for your father." I was suggested then then by the operator (to make things easier) to move him on my medical aid plan with the rest of the family, I have tried that and he was rejected because he gets a good pension. Is this a joke? Is Discovery turning into another non sensical Home Affairs business. If that is really the case, Dear Discovery, you are going to lose 5 customers in one go very soon. Pathetic service and Product. I am already looking into other Operators to move my family away from this joke of company.