Discovery Health - Discover a new escalation in your premium almost every month

In January of 2021 I added my wife to my medical aid scheme. I received numerous calls, and agreed to the premium and received a membership certificate with the premium set at R8348.

On the 1st of February 2021 the first new installment for my medical aid went off my account but this time at R8758. I have since called several times every month, and been on call waiting for hours, I have sent letters and I have sent emails and no one is responding.

This morning was the final straw when I contacted again and spoke to Mohamed, my premium that was deducted this month now suddenly sits at R9254. When I explained this and asked for my refund and what the cause was of this double escalation in less than six months, he conveniently cut the call again.

I am tired of fighting for discovery to rectify this. This is not the kind of service I expected from this medical aid.