Discovery health disaster , worst customer care experience

<p>At the end of October last year I cancelled my medical aid and I was told to wait 4 month for my refund. At the beginning of February I called discovery to confirm whether this was still the case, I was told that I must complete a form to update my banking details and submit a copy of my ID. I promptly completed the form with the guide of an agent and submitted it at the beginning of February. I even received a confirmation email of the updated details and that payment will be made on the 14th of March. The 14th of March came and went no payment was made. I called in to enquire why an agent told me that they don’t have a record of the change of banking details form being submitted. I forward her the confirmation email I received from discovery she just told me that if no form is received their agents just treat it as though no banking details were submitted so I asked her why a confirmation email is then sent she basically told me it’s a system response and there is nothing she can do. She then told me a cheque will be posted to me but she can try talk to the finance department to cancel the cheque and do an EFT. She sent me a reference number and confirmed that the money will be in my account after 2 days. A week went by nothing had happened no money was refunded and no response from her. I checked the post and called in again only to be told I have to wait for 6 weeks for the cheque to be processed. It’s been a totally horrible experience I have had to call in a number of times explaining the same story and being given different responses every time…Nxa...Am so ****ed off</p>