Discovery Health Disappoints Supremely

I contacted Discovery today to enquire why I could not get a backup supply of my chronic medication (high BP). They say you cannot get the next month's supply until 23 days after the last month's. I explained that I did not want to wait until I only had one week's supply because in this time of uncer*****y nothing is stable, and waiting until the last minute would simply increase my anxiety and stress levels. I was told that that is the rule. I said that was backward and not conducive to good health and not in line with other countries' protocols that had relaxed such requirement during this Covid-19 pandemic. Eventually I was offered to be put through to a manager which I gladly accepted, after which the call just went silent. 15 minutes of call time and I got nowhere. Despite having all my details and phone number nobody called me back. Does Discovery care! I am infuriated! A customer for like three decades and this.