Discovery health disappoints again!!!!

Im very disappointed at Discovery medical aid. We are on one of the highest options and my husband pays for 4 of us so you can imagine how much we spend every month. We are now reconsidering this since my account with Dr BN Naidoo (gynae) was not paid and now they want to blacklist me!!! I want this account paid up and proof of payment must be sent through to my email *** This is ridiculous honestly! I am so upset. You guys wanted a motivated letter which the dr sent through and we heard nothing from discovery since. So we assumed the account was settled. We are not spending more money when we have our medical aid for this. This is why we spend so much each month!!! Sort this out!!!