Discovery health disappointing

Good Day

I am really disappointed with the level of service that I got from Discovery Medical Aid. In April 2018 i sent out an email stating that I have changed my Account details and one of the consultants rep**** to me and sent me the necessary documents that I had to fill in when one change their bank account, i filled them in and sent them through. In June 2018 I gave birth and the Medical aid paid the doctors and the hospital which I have birth in. One of my doctors (Dr Tivane) was not paid directly but they sent the money to me which I was not told about its after he called me personally, Im surprised at too what didn't Discovery send the money to him directly like they did with the other Doctors and since they saw best sending the money to me why isn't that they didn't notify me about it. That was not a train smash, since the money was sent to me, they have sent the money to the old account right after I have asked them to change my banking details and have sent through the documents, the money was now used by the Bank which i went to ask them to return it back and the bank told me they cant do that but only the Medical aid can do that, I have been sending out emails and calling them to do so but they have failed to reverse the money.

What makes me more sad is that I now had to use money out of my own pocket to pay the Doctor since he was not paid and i was on maternity, I didn't have that amount of money laying around and had to go borrow it since Discovery employees have failed to do their job.

What was the use of me filling out the forms and sending them through if my details weren't changed, i app**** for a new medical aid card since I had to add my son to the medical aid and looking at me personal information my bank account still hasn't changed :(. Every time I send an email or call i am told they looking into it and they will call me back but til today my son is already 3 months but still no word from them not even an email.

I am a new mother and i spent my ,maternity leave running around with Discovery Health to do right by me but they don't care at all