EM
Elizabeth M
1 reviews | Active since May 2016
26 May 2025, 07:16
Discovery health didn't pay pmb
Yet again I encounter a problem with discovery. I was given an Authorization for 21days from pmb but already 1 Dr said he wasn't paid some of his sessions, God knows how many more Dr's weren't paid? and the hospital? If I ran out of funds didnt the case manager supposed let me know? ("only stayed there for 18days if I'm not mistaken). It took me a while to get the auth ) please get someone to help with this
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Replies (5)
Discovery Health's replyOfficial
26 May 2025, 07:41Dear Elizabeth M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 May 2025, 07:41
Official
Dear Elizabeth M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
EM
Elizabeth M's updateReviewer Update
26 May 2025, 22:03I just received a statement from Discovery and you haven't paid my psychologist that sometimes saw me daily due to my condition as I was in "hospital" they're all not paid with code 329 and according to that statement it means I don't have day to day funds? Ofcourse I don't I WAS IN HOSPITAL🤷🏻♀️🤷🏻♀️🤷🏻♀️and got an auth for that !!!!(21days per ann from Pmb) you guys are driving us mad. I just came back from hospital from a high bp that was uncontrollable and left feeling much better but now I'm sitting in my bed at 22h00 typing an emotional review to you AGAIN? When I'm supposed to be sleeping?Do you think my Dr's will take this lightly that the work they did for 3weeks is out the window only because your billing department failed to see the obvious? How do you think my bp is now? Please rectify this and perhaps someone call me?
EM
Elizabeth M's update26 May 2025, 22:03
Reviewer Update
I just received a statement from Discovery and you haven't paid my psychologist that sometimes saw me daily due to my condition as I was in "hospital" they're all not paid with code 329 and according to that statement it means I don't have day to day funds? Ofcourse I don't I WAS IN HOSPITAL🤷🏻♀️🤷🏻♀️🤷🏻♀️and got an auth for that !!!!(21days per ann from Pmb) you guys are driving us mad. I just came back from hospital from a high bp that was uncontrollable and left feeling much better but now I'm sitting in my bed at 22h00 typing an emotional review to you AGAIN? When I'm supposed to be sleeping?Do you think my Dr's will take this lightly that the work they did for 3weeks is out the window only because your billing department failed to see the obvious? How do you think my bp is now? Please rectify this and perhaps someone call me?
Discovery Health's replyOfficial
02 Jun 2025, 15:55Dear Elizabeth M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Jun 2025, 15:55
Official
Dear Elizabeth M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
EM
Elizabeth M's updateReviewer Update
09 Jun 2025, 13:18Sanele from Discovery health called me on the 28th May and promised to find out whats happening regarding all these doctors claims that weren't paid and call me again on the 2nd June. Today its the 9th and still no call from him or anybody from Discovery
EM
Elizabeth M's update09 Jun 2025, 13:18
Reviewer Update
Sanele from Discovery health called me on the 28th May and promised to find out whats happening regarding all these doctors claims that weren't paid and call me again on the 2nd June. Today its the 9th and still no call from him or anybody from Discovery
Discovery Health's replyOfficial
18 Jun 2025, 17:21Dear Elizabeth M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply18 Jun 2025, 17:21
Official
Dear Elizabeth M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team