Discovery Health - Devious, dishonest, rotten service.

WRefNo#***# -MailRef#***# My wife and I are retired Bankers and belong to a closed scheme medical aid fund - Bankmed. At the outset of this review I wish to state that we have no gripe with Bankmed, however, we have huge issues with the appointed administrator of Bankmed, which is Discovery Health. We have resided in the South of Spain for five years and obtain our monthly chronic medication from a local pharmacy and submit our chronic claims to Discovery Health each month for processing and reimbur*****t. Discovery Health are incapable of processing our monthly claims without a shambolic and botched *****-up. Over the past 60 months I have submitted complaint after complaint to them, no less than 40 emails literally begging them to reprocess incorrectly processed claims. There is absolutely no doubt that their claims department is staffed with deranged dimwits, who are incapable of processing a simple and repetitive chronic medication claim from one month to the next without stuffing it up completely. Despite copying my emails to their CEO - Adrian Gore, which he chooses to ignore, the service standards progressively deteriorate each month. I receive replies from a departmental supervisor, Nazley Solomons, apologising for their rotten service and all sorts of guarantees and promises that future claims will be processed correctly. Regrettably, these are empty and hollow promises, which are disrespectful and reflect the shambolic state of Discovery Health. The tragedy of this entire saga is that Discovery Health have been given a free rein to manipulate, betray and deceive me as a Bankmed member, by ********ly removing funds from my medical savings account. Statistically, this must be happening to many more Bankmed members. I am surely not the only target of their devious and underhanded activities.