Hellopeter
Share Your Experience
vV
verhanaalex V

1 reviews | Active since Apr 2011

18 Jul 2023, 10:32

Discovery Health delays

I am a former employee at Discovery Health. I emailed them requesting tax documents 5 days ago. The auto response states a turn around time of 16 working hours however this has long passed. Why provide a turn around time if you cannot honour it?

0
Replies (8)
Discovery Health
Discovery Health's reply18 Jul 2023, 12:25
Official
Dear Verhana

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
vV
verhanaalex V's update18 Jul 2023, 12:37
Reviewer Update
Thank you however I am not looking for an automated reply. I need my tax docs asap.
vV
verhanaalex V's update18 Jul 2023, 14:43
Reviewer Update
Clearly you cant read simple email requests. I know I was not a member last year, I need my tax docs for 2017!
vV
verhanaalex V's update18 Jul 2023, 14:54
Reviewer Update
Adding on to the above, 0 tax certificates received... Still waiting!
vV
verhanaalex V's update19 Jul 2023, 09:18
Reviewer Update
Still waiting. No tax docs received AT ALL.
Discovery Health
Discovery Health's reply19 Jul 2023, 10:38
Official
Dear Verhana
 
Please check your emails for feedback from us.
 
Regards
Discovery Health Servicing Team
vV
verhanaalex V's update19 Jul 2023, 13:45
Reviewer Update
I need more than one document. Can someone capable call me please?
Discovery Health
Discovery Health's reply04 Aug 2023, 15:23
Official
Dear Verhana
 
We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team