Discovery Health debiting my bank account for R7029 six months after my medical aid was cancelled, without any notification or communication

Discovery health **********ly debited R7029 from my bank account, without any notification to me that they would do so.

My policy was cancelled in December 2017, and noticed that they debited my account on 1 June 2018 with an amount of R7029.

On contacting them, they claimed it was for some outstanding Vitality feature, which they did not charge for, for the duration of my plan. I am not aware of any such feature that I signed up for.

I will not accept that any company can take funds from your bank account without any request or notification a period after you have cancelled your policy, and find it a cheek and arrogant that they think they can do so. I am not aware of any outstanding amounts, and my account for this plan was successfully closed in January 2018.

Common decency and professional conduct would have resulted in Discovery contacting me to to discuss. None of those were displayed by Discovery, as they took money from me without my concent.

I would like to suggest that anyone needing medical cover, life insurance, or short term insurance to look at other providers than Discovery. They are disgraceful.

Next step is the Financial Ombudsman.

Darrel Bremer