gG
gelescap G

1 reviews | Active since Jun 2017

27 Jun 2017, 07:15

Discovery Health Debit Order - unacceptable!

<p>This is not acceptable! NOT AT ALL. I am with Dicovery Health and never was I aware or informed that a debit order of R239.00 would be deducted from my bank account every month. (DISC PREM M ********** - ********** 72) I have had it with the shock and the confusion every month as to what it is for and where it is coming from. I want Discovery Health to cancel this debit order and refund my past 2 months deductions of R239.00</p> <p> </p> <p>That amount of money could be used for something more important that I would need.</p> <p> </p> <p>Please use the ref above and have this matter sorted TODAY!!!!! Or I will be laying complaints to your company every single day until this is solved.</p> <p> </p> <p>Thank you</p> <p> </p> <p> </p>

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Replies (3)
Discovery Health
Discovery Health's reply27 Jun 2017, 08:47
Official

Dear gelesca-petersen

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

gG
gelescap G's update28 Jun 2017, 09:33
Reviewer Update

It's been a day and no feed back has been allocated to me. Your customer care number is not even helpful as it does not even give you an option to lay a complaint or find out about any financial payments or deductions whatsoever. You need a practice number to get hold of a single human being which is not applicable to my concerns.

I have tried getting hold of someone to handle this and yet nothing.

I am not the first to complain about this so I would like to know what your procedure usually is regarding this exact sort of complaint.

Discovery Health
Discovery Health's reply29 Jun 2017, 15:15
Official

Dear gelesca-petersen

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team