1 reviews | Active since Jun 2017
Discovery Health Debit Order - unacceptable!
<p>This is not acceptable! NOT AT ALL. I am with Dicovery Health and never was I aware or informed that a debit order of R239.00 would be deducted from my bank account every month. (DISC PREM M ********** - ********** 72) I have had it with the shock and the confusion every month as to what it is for and where it is coming from. I want Discovery Health to cancel this debit order and refund my past 2 months deductions of R239.00</p> <p> </p> <p>That amount of money could be used for something more important that I would need.</p> <p> </p> <p>Please use the ref above and have this matter sorted TODAY!!!!! Or I will be laying complaints to your company every single day until this is solved.</p> <p> </p> <p>Thank you</p> <p> </p> <p> </p>
Dear gelesca-petersen
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear gelesca-petersen
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
It's been a day and no feed back has been allocated to me. Your customer care number is not even helpful as it does not even give you an option to lay a complaint or find out about any financial payments or deductions whatsoever. You need a practice number to get hold of a single human being which is not applicable to my concerns.
I have tried getting hold of someone to handle this and yet nothing.
I am not the first to complain about this so I would like to know what your procedure usually is regarding this exact sort of complaint.
It's been a day and no feed back has been allocated to me. Your customer care number is not even helpful as it does not even give you an option to lay a complaint or find out about any financial payments or deductions whatsoever. You need a practice number to get hold of a single human being which is not applicable to my concerns.
I have tried getting hold of someone to handle this and yet nothing.
I am not the first to complain about this so I would like to know what your procedure usually is regarding this exact sort of complaint.
Dear gelesca-petersen
We have been in touch to answer your comments.
Regards
Discovery Health Servicing Team
Dear gelesca-petersen
We have been in touch to answer your comments.
Regards
Discovery Health Servicing Team
