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Ferdi S

1 reviews | Active since Jan 2017

01 Oct 2020, 08:52

Discovery Health

My wife and I have been a member of Discovery Medical for many years now. Paid our premiums every month, BUT now that we need the scheme to assist us with our Chronic Illness Medicine - we are battling for nearly 6 months to get the matter resolved. The benefits have been approved by Discovery IN WRITING by letter from Discovery and the correct amount was deducted for two (2) months but then Discovery decided for some reason not to deduct the correct amount for the past couple of months. We have requested assistance from Discovery for many times but with no result or any answer. WHAT A DISCRACE!!!! BE CAREFUL when Discovery makes promises on adverts.

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Replies (2)
Discovery Health
Discovery Health's reply02 Oct 2020, 07:08
Official
Dear Ferdi S
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply02 Oct 2020, 15:49
Official
Dear Ferdi S 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team