Discovery Health Customer Support is the Worst Experience Ever!

I have now spent inordinate time trying to follow up on this matter. I left my previous employer on 31 Aug 2025, since then I have been trying to transfer my membership from corporate to private. I am hitting brick wall after brick wall. Since September l have been spending at least 30 minutes with each consultant starting the matter from scratch every time, and none has been , now has been helpful. Everyone is either passing the buck or presenting another hurdle to jump.. While it is obvious that Discovery is attempting to automate their operations, there is an obvious gap, some pages of the website are inactivate, the app does not respond to anything that is not bot related, the same with the WhatApp. What they describe as an agent is nothing but a bot that sends the same message over and over again if it does not understand your query. I have DEMANDED, that this matter be escalated. This request is not possible as it it must comply with internal red tape, which again takes you back to the vicious cycle. When you follow up, you are asked for a reference number, but this means nothing as you start your query from scratch every time, so you end up with ref number and ref number? As things stand, I am not covered! They refuse a call back! Be warned, write everything down. Today alone, I have three reference numbers, none helpful. The tail is wagging the dog Discovery Health