Discovery Health Customer Service Worst in SA!!!

Discovery Health has the WORST customer service in the whole of South Africa. Absolutely shocking treatment I have received in the last 2 months considering I'm a loyal client for many years!

I recently changed jobs in March and in February, I notified discovery that I wanted to change my then existing company provided medical to my personal capacity since I was leaving my then firm. I was sent change of banking details forms to fill in which I did in mid February. After not hearing a response for almost 2 weeks, I emailed them to check up, I was told they got the email but it had no attachment (doesn't explain why they ignored me for 2 weeks). I then resent the attachments and asked them to let me know if they got it this time and I cc'd my other email addresses to see if attachments were problematic (they were not). Again I got no response, a week went by where I then emailed them again asking if they had got the attachments, 2 days later I get another response saying they are getting the emails but the attachments are not coming through. I then asked them if there was a personal email I could send the consultant directly so I could work with them to see what issue was. I was duly ignored. A week or 2 later i then decided to call their call centre, the first person hung up the phone on me as I was calmly trying to explain my situation, by now it was now March and my medical aid had expired leaving me exposed. I called a second time and a lady gave me an alternate email address to send the attachments, which I did and she promised me she would follow up with call to confirm if she got the attachments, I never heard from her and no response was given on the email she had asked me to send. It's now 2 months of being given the run around and them not even being remotely helpful to try sort out my problem and just downright being disrespected. I've been paying c.R5k a month to discovery for both medical aid and car insurance, they never miss taking my money every month but they could not be bothered with giving their client half decent customer service. I've just about had it, if I dont get someone contacting me and fixing my now lapsed medical aid issue I will be cancelling it altogether and moving car insurance elsewhere as well. I really used to think Discovery was a leading SA company, but the last 2 months have made me realise they are just as terrible as the rest!