DISCOVERY HEALTH CUSTOMER SERVICE SUCKS!!!! UNPROFESSIONAL AND NO CARE FOR CLIENTS!!!!

I am disgusted and gutted by the terrible service I have received from Discovery Health. For starters, I was handed over to some debt collector without communication of that decision. I then made a payment arrangement on the Discovery app after I came across that option however, Shapiro debt collectors advised me that I still need to make payment to them because Discovery confirmed that the payment arrangement is not reflecting on their side. I made the payment to Shapiro Sheik on 01 December 2023 and sent them confirmation of payment. I was also debited an amount of R204.07 on 01 December by Discovery even though they said they are unable to see he arrangement I had created. I called Discovery on the 1st of December and explained what I have just written for you. I spoke to Robin (Discovery)who confirmed that I will be refunded and that future debit orders will be cancelled. Till date, I have received no payment, no feedback and I have had to call in again this morning and I was taken from pillar to post by the different agents I spoke to including Esi who is meant to be a manager. I need that payment to be done ASAP as I have waited for 3 weeks with no feedback. I also have to state that I forwarded the COP to the ecp discovery email address as per Robins request on the 1st and I have received no feedback. I want my money paid into my account ASAP and confirmation that the future debit order were cancelled. I cannot believe that such a large organisation is giving me the run around for R200 WHEN THEY ARE SO QUICK TO HAND US OVER. THIS IS EXPLOITATION AND i NEED IT RECTIFIUED TODAY.