Discovery Health Customer Service is Horrible

I contacted Discovery Health three times, informing them that they've been declining my fathers claims and stating that the medical Aid is inactive while it is paid timeously on the monthly basis. My Dad has enough medical savings but cannot get medication at the nearest pharmacy due to this. I have called Discovery three times in :April, May and June and still the is no change my. I have been waiting for thier feedback on this matter as they do not know the root cause. The last consultant I spoke with didn't even sympathize with me for this horrible service. What's disgusting is that my father is sick and cannot get medication while he has medical savings of R7000. What a horrible service discovery health. Please sort this ish out.