Discovery Health COVID 19 claim

From 20 June 2020 I have sent many emails with relevant documents. Talked many times to support personnel to claim for a Compulsory COVID19 Test that had to be done prior to going for surgery. I have claimed via the " amazing" online site, phone (Paid +/- R30 for the Discovery support call myself) and emailed many times. Two weeks back I received a call to advise all had been sorted and completed. Discovery then paid the Healthcare Specialist ( Laboratory) instead of me as I was forced to pay in cache as stated in my claim and many documents sent to discovery. After not getting further feedback from Discovery I again contacted them to find out why I still had not been refunded. I was told that there had been more confusion as it had been paid , showed up as a duplicate payment and could not be paid. Then payment was reversed but still not been refunded.? So I have now be told that this will be corrected and will be refunded within 2 days? Lets see if DISCOVERY will get it done this time. So far 3 months to receive a simple COVID19 refund.!?