LM
Loretta M

1 reviews | Active since Mar 2018

06 Sept 2019, 08:36

Discovery Health Cover

Went to Dubai on business and fractured my ankle. Our company uses Hollard and it has been a total debacle with me having to carry costs of medical attention and fighting fo cover while they try and find reasons not to pay. Called Discovery and ER24 - what a pleasure. put me on a whatsapp group so I could send information and get responses (cannot tell you how important it is to have a caring contact). Put in the international claim and although there is a shortfall (currency conversions?), it has been sorted within 2 weeks and payment processed. Had to have operation and follow up and all covered - in 55 years first operation, first hospital overnight, first specialists, first physio.

0
Replies (1)
Discovery Health
Discovery Health's reply06 Sept 2019, 09:42
Official
 Dear Loretta Mattioda 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

 Regards
 Discovery Health Servicing Team