SB
Sandra B

1 reviews | Active since Jul 2018

12 Jun 2019, 12:45

Discovery health couldn't organize a ****-up in a brewery.

Been trying to get stoma products authorised since mid april. They were finally 'authorised' on 31st may, but still, on 12th june dischem are unable to process an invoice. Send us a paper invoice, says discovery, we'll expedite and deal with it asap, says discovery. Paper invoice send on monday. 48 hours later it hasn't even been put on the system, never mind authorised.

And don't get me started on pain meds from husbands oncologist that also take a minimum of 5 days to authorize. So hubby must just shut up and put up with the pain for 5 days??????

0
Replies (3)
Discovery Health
Discovery Health's reply12 Jun 2019, 14:44
Official
Dear  *** 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team 
SB
Sandra B's update12 Jun 2019, 16:09
Reviewer Update
The immediate problem seems to have been solved by Clinton. Many thanks to him. But the failure of the systems that lead to this farce still remains
Discovery Health
Discovery Health's reply14 Jun 2019, 14:11
Official
Dear  *** 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team